In order to avoid any confusion, she always carried an index card with her name, flight information, and where she was going.
However, that still didn't prevent the airline from screwing up and sending her to the wrong destination not once, but twice.
The first time was in 2011. When attempting to visit her son in Baton Rouge, she ended up in Tampa.
Then, over Christmas 2013, when attempting to go to Ft. Meyers, she ended up in Pittsburgh.
Southwest promised they would “get to the bottom” of the situation as quickly as possible.
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