20150318

The Chick-fil-A Story You Probably Missed


In January 2014, an ice storm hit the south? The mainstream media showed footage of miles of cars stranded on the frozen interstates. Several national news broadcasts that I saw reported about school kids trapped on busses for almost 24 hours because of all of the ice and parents going frantic wondering where their kids were.

In all of the icy gloom and doom, I bet you didn’t hear about the heroic and generous actions of a Chick-fil-A along Highway 280 in Birmingham, Alabama, did you?

Mark Meadows, owner of the Chick-fil-A closed early the day of the storm and sent all of his employees home. However, the employees and Meadows soon discovered that they were not going to be able to get home with all of the stranded motorists stuck on the roads. Some of the cars near the restaurant had been stranded for up to 7 hours.

Audrey Pitt, manager of the Chick-fil-A described the conditions:

“Our store is about a mile and a half from the interstate and it took me two hours to get there. It was a parking lot as far as I could see. At one point there were more people walking than driving.”

Meadows and his employees fired up the kitchen and began preparing chicken sandwiches as fast as they could. They prepared several hundred sandwiches and then Meadows and his staff headed out and began distributing the hot meals to the stranded motorists on both sides of Highway 280.

Some of the drivers tried to pay them for the sandwiches, but Meadows and his employees refused to take a single penny. Pitt explained why:

“This company is based on taking care of people and loving people before you’re worried about money or profit. We were just trying to follow the model that we’ve all worked under for so long and the model that we’ve come to love. There was really nothing else we could have done but try to help people any way we could.”

However, Meadows and Pitt were not through with their Good Samaritan efforts. They helped push cars off the roads, up inclines and whatever else they could do to help. Then they kept the restaurant open overnight so that stranded motorists could have a warm place to be. A number of motorists slept in booths or on the benches.

Then in the morning, they again fired up the kitchen and prepared chicken biscuits for their overnight guests and once again they refused to accept any payment. 

During that 24 hour period, this Chick-fil-A restaurant opened their kitchen, their doors and their hearts to hundreds of stranded motorists and they did so refusing to accept any payment.

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